Maintenance

maintenance

To ensure that your lift continues to operate smoothly, reliably and safely Opal Elevators offer a choice of maintenance agreements tailored to your needs. These range from basic routine services to fully-comprehensive contracts. The frequency of planned lift maintenance is generally dictated by such factors as usage patterns, working conditions and the length of time that the lift has been in operation.

Our engineers will advise you of the most appropriate servicing schedule for your lifts. We have the expertise to maintain any make or model of lift, using only genuine parts and lubricants. Our maintenance and servicing programme is thorough and takes into account all current legislation and industry best practice.

Speedy response from our nationwide team of qualified lift engineers 24/7, 365 days per year

Our reliable maintenance team are on hand 24 hours per day, 365 days per year. So even if your lift breaks down in the middle of the night, at the weekend or on a public holiday, one of our qualified engineers will come to your assistance as quickly as possible. We have a network of experienced lift engineers across the country – just one call to our headquarters will despatch the engineer closest to you.

All Opal Elevator maintenance engineers have vans equipped with a variety of spare parts, so your lift will be up-and-running again in as short a time as possible.

Maintenance Contracts

Maintenance Contracts BronzeSilverGold
Service and maintenance including access to our 24-hour emergency helpline


On-site documentation


Lift performance reports when Remote Monitoring is installed


Health & Safety Risk Assessment Site Audit


24-hour call centre


Response time to entrapment call on-site target time 1 hour


Response time to call out on-site target time 4 hours

Repairs of minor components

Call outs included during normal working hours Mon - Fri 8am to 4.30pm

Call outs included outside normal working hours Mon - Fri 4.30pm to 8am

Saturday and Sunday call outs included
Repair and replacement of parts*
Emergency release training on-site for up to 4 people
Voice link when fitted with remote monitoring